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Expert support
We are happy to assist you with any questions regarding your myGEKKO system.
Exchange ideas with other users and experts in our forum,
use our knowledge base for self‑service research, or contact us directly.
You may also have a suggestion or a new idea for us –
simply share your feature requests with us.
Exchange ideas with other users and experts in our forum,
use our knowledge base for self‑service research, or contact us directly.
You may also have a suggestion or a new idea for us –
simply share your feature requests with us.
Create Support Ticket
Use our efficient support ticket system to submit your inquiries.
Once you create a ticket, it will be handled by our dedicated customer service team.
We strive to provide you with a fast and precise response to address your concerns and make your experience with us as smooth as possible.
Create Ticket
Once you create a ticket, it will be handled by our dedicated customer service team.
We strive to provide you with a fast and precise response to address your concerns and make your experience with us as smooth as possible.
Create RMA Ticket
If you suspect a defect in one of our products, we recommend creating an RMA ticket.
We will process your claim and inform you about the next steps.
Create RMA Ticket
We will process your claim and inform you about the next steps.
myGEKKO Wiki
Our extensive online documentation serves as a reliable source of information to answer your questions.
It contains a wide range of resources, including tutorials and guides that help you make the most of our products and services.
In addition, we provide detailed documentation and manuals that offer deeper insights and technical details.
To the myGEKKO Wiki
It contains a wide range of resources, including tutorials and guides that help you make the most of our products and services.
In addition, we provide detailed documentation and manuals that offer deeper insights and technical details.
Software Updates & Downloads
With myGEKKO software updates, you can keep your system up to date whenever needed.
Updates may include improvements, new features, or security-related adjustments.
Important to know:
An update is not automatically required.
If your system is running reliably and all desired functions are available,
there is generally no need for action.
Go to downloads
Updates may include improvements, new features, or security-related adjustments.
Important to know:
An update is not automatically required.
If your system is running reliably and all desired functions are available,
there is generally no need for action.
Video Tutorials
In our informative video tutorials, we demonstrate a wide range of features and services.
You will learn how to activate Plus Services, create timers, and perform actions.
These tutorials not only provide basic instructions but also cover advanced features.
They are designed to be easy to understand and practical, helping you get the most out of our services.
To the Tutorials
You will learn how to activate Plus Services, create timers, and perform actions.
These tutorials not only provide basic instructions but also cover advanced features.
They are designed to be easy to understand and practical, helping you get the most out of our services.
myGEKKO Forum
The official myGEKKO Forum is a dynamic platform that allows users and experts to connect, exchange ideas, and learn from one another.
Here you will find a wealth of reports, answers, and user experiences covering all aspects of myGEKKO.
It is the ideal place to ask questions, discuss issues, and share insights.
Whether you are a new user or already experienced with myGEKKO, the forum provides valuable perspectives and solutions.
To the Forum
Here you will find a wealth of reports, answers, and user experiences covering all aspects of myGEKKO.
It is the ideal place to ask questions, discuss issues, and share insights.
Whether you are a new user or already experienced with myGEKKO, the forum provides valuable perspectives and solutions.
Phone Support
In urgent cases, you are welcome to contact our technical support team directly.
We will respond to your inquiry as quickly as possible.
Our Technical Support is available Monday to Friday from 9:00 to 12:00 and from 13:30 to 17:00 at the agreed support number for professional partners.
We will respond to your inquiry as quickly as possible.
Our Technical Support is available Monday to Friday from 9:00 to 12:00 and from 13:30 to 17:00 at the agreed support number for professional partners.
myGEKKO Training
Our training program gives you the opportunity to dive deep into the world of building automation and become an expert in this field.
With our guidance and support, you will acquire solid knowledge and practical skills to master the challenges of building automation.
Take this opportunity to expand your expertise and establish yourself as a building automation professional.
Explore our training offer
With our guidance and support, you will acquire solid knowledge and practical skills to master the challenges of building automation.
Take this opportunity to expand your expertise and establish yourself as a building automation professional.