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RMA application

If you suspect a defect in one of our products, please create an RMA ticket. We will receive your complaint and let you know how to proceed.
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The RMA department will provide you with an RMA number after you have sent the completed form.
A processing fee of €30 will be charged for returns without an RMA number.
In addition, we charge an inspection fee of €80 per device in the following cases:
- Devices with damage that is not covered by the warranty
- Devices that do not have a defect
We reserve the right to return returns without an RMA number to the sender without processing them.
If you have received a replaced device in the meantime and have not returned the defective device to us within 9 weeks, we will charge you for the replacement device.
Send request
contact myGEKKO | Ekon GmbH
myGEKKO | Ekon GmbH St. Lorenznerstraße, 2
39031 Brunico
BZ - Italy
tel +39 0474 551 820

contact myGEKKO | EKON Vertriebs GmbH
myGEKKO | EKON Vertriebs GmbH Fürstenrieder Straße 279a
81377 Munich
tel +49 8921 5470710