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RMA application

If you suspect a defect in one of our products, please create an RMA ticket. We will receive your complaint and let you know how to proceed.

Company

Name

Surname

E-mail

Phone

ZIP

City

Country

Please select

Project

Detailed error description

Article

Serial number

Delivery date

Commissioning date

Device ID (if KNX preconfigured)

Select file

The RMA department will provide you with an RMA number after you have sent the completed form.
A processing fee of €30 will be charged for returns without an RMA number.
In addition, we charge an inspection fee of €80 per device in the following cases:
- Devices with damage that is not covered by the warranty
- Devices that do not have a defect
We reserve the right to return returns without an RMA number to the sender without processing them.
If you have received a replaced device in the meantime and have not returned the defective device to us within 9 weeks, we will charge you for the replacement device.

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