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Support Center

We will be glad to answer all your questions about myGEKKO. Share opinions with other users and experts in our forum, use our knowledge base to get information or contact us directly. And if you have suggestions or a new idea for us, send us your feature proposal.

Support Center


Questions & answers

Visit the official myGEKKO forum and share your experience with other users and experts. Here you can find reports, answers and experiences with myGEKKO. 

Visit the myGEKKO Forum

The right place for questions, problems, discussions and experience reports.  

Knowledge base

Use our online documentation as a comprehensive reference work and find the answers you are looking for. This section contains tutorials and instructions as well as documentation and manuals. 

Visit the myGEKKO knowledge base.

Tutorials & technical documentation easy to download

Support ticket

In order to avoid long waiting times on the phone, you can create a support request via the ticket system. Our Technical Support will get in touch with you as soon as possible. 

Create a written support request via the ticket system by filling in the following form. 

Phone support

In urgent cases, you can also contact directly our technical support service. We will process your request as soon as possible.
Our Technical Support is at your disposal from Monday to Friday from 9:00 to 12:00 am and from 13:30 to 17:00 pm under the following phone numbers:

ITALY:+39 0474 830 439
GERMANY:+49 (0)89  215470717

Create support ticket

If you have any questions, please contact our myGEKKO Support.
Simply fill out the form and send it off.
Send request
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contact usinfo@my-gekko.com
contact myGEKKO | Ekon GmbH
myGEKKO | Ekon GmbH St. Lorenznerstraße, 2
39031 Brunico
BZ - Italy
tel +39 0474 551 820
contact myGEKKO | EKON Vertriebs GmbH
myGEKKO | EKON Vertriebs GmbH Fürstenrieder Straße 279a
81377 Munich
tel +49 8921 5470711